arena Responsible Gaming

Our Commitment to Filipino Players

Gaming is meant to be fun. arena puts player wellbeing at the centre of everything we do.

Deposit & Spending Limits

You can set daily, weekly, or monthly deposit limits directly from your arena account settings. These limits help you stay within a budget that is comfortable for you and prevent unplanned overspending. Once a limit is set, it takes effect immediately and can only be increased after a mandatory cooling-off period. We encourage all Filipino players to review their limits regularly and adjust them to reflect their personal financial situation. Responsible budgeting is the foundation of a healthy gaming habit.

Session Time Reminders

arena provides session time reminders so you always know how long you have been playing. You can configure alerts to notify you after a set period, giving you a natural pause to step back and assess your session. Taking regular breaks is one of the most effective ways to keep gaming enjoyable and prevent fatigue-driven decisions. Our platform is designed to make it easy to log out and return refreshed whenever you choose. Your time is valuable — use it wisely.

Self-Exclusion Options

If you feel that you need a break from gaming, arena offers self-exclusion tools that allow you to temporarily or permanently restrict access to your account. A temporary exclusion can range from 24 hours to several months, giving you the space you need to reassess your habits. Permanent self-exclusion is also available for players who decide that they no longer wish to use the platform. During any exclusion period, you will not receive promotional communications from arena. We take self-exclusion requests seriously and process them promptly to protect your wellbeing.

Reality Checks & Activity History

Your arena account includes a full activity history so you can review your gaming sessions, deposits, withdrawals, and overall spending at any time. Transparency about your own behaviour is a powerful tool for responsible gaming. Reality check notifications can be enabled to display a summary of your session activity at regular intervals while you play. Knowing exactly how much time and money you have spent helps you make informed decisions about whether to continue or take a break. We believe that informed players are empowered players.

Age Verification

arena strictly enforces the minimum legal age requirement for online gaming in the Philippines. All players must be at least 21 years of age to register and play on our platform, in accordance with Philippine regulations. We conduct identity verification checks during the registration process and may request additional documentation at any time to confirm a player's age. Underage gaming is illegal and harmful, and we have zero tolerance for any attempt to circumvent our age verification procedures. If you are aware of a minor attempting to access arena, please contact our support team immediately.

Support & Helplines

If you or someone you know is struggling with problem gambling, help is available in the Philippines. Our support team at arena is available 24/7 and can connect you with professional resources and local helplines. The Philippine Amusement and Gaming Corporation (PAGCOR) also provides guidance and support for players who need assistance managing their gaming behaviour. You are never alone — reaching out is a sign of strength, not weakness. We are here to help every Filipino player enjoy gaming safely and sustainably.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income level. Being aware of the warning signs is the first step towards getting help. If you recognise any of the following in yourself or someone close to you, we strongly encourage you to reach out to our support team or a professional helpline in the Philippines.

Chasing Losses Continuing to play in an attempt to win back money that has already been lost, often leading to larger losses over time.
Neglecting Responsibilities Missing work, school, or family obligations because of time spent gaming, or using money set aside for essential expenses to fund gaming activity.
Inability to Stop Feeling unable to stop playing even when you want to, or experiencing restlessness and irritability when attempting to cut down on gaming.
Borrowing to Play Taking out loans, borrowing money from friends or family, or selling personal belongings in order to fund gaming sessions.
Hiding Gaming Activity Concealing the amount of time or money spent on gaming from family members, friends, or colleagues out of shame or fear of judgement.

Tips for Staying in Control

Responsible gaming is about making conscious choices that keep the experience enjoyable. Here are some practical tips that arena recommends for all Filipino players to help maintain a healthy relationship with gaming.

Set a Budget Before You Play Decide in advance how much you are comfortable spending and stick to that amount. Never play with money you cannot afford to lose, and treat gaming costs the same way you would any other entertainment expense.

Take Regular Breaks Step away from the screen at regular intervals. Use arena's session reminders to prompt you, and make sure gaming does not interfere with sleep, meals, or time with family and friends.

Never Chase Your Losses Accept that losses are a normal part of gaming and resist the urge to keep playing in order to recover them. If you find yourself chasing losses, stop immediately and take a break.

Talk to Someone You Trust If gaming is causing you stress or affecting your relationships, talk to a trusted friend, family member, or professional counsellor. You can also contact our support team at arena for guidance and referrals to local resources in the Philippines.