arena Privacy Policy

1. Information We Collect

When you register and use arena, we collect certain personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience in the Philippines. The types of information we collect include your full name, date of birth, email address, mobile number, and residential address as provided during account registration. We also collect government-issued identification details when you complete our identity verification process, which is required under Philippine regulations for online gaming platforms. During your use of the platform, we automatically collect technical data such as your IP address, device type, browser information, operating system, and session activity logs. Payment-related information — including transaction amounts, payment method types, and transaction timestamps — is recorded to process deposits and withdrawals in Philippine pesos (PHP) and to maintain accurate financial records. We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in promotional activities on arena.

2. How We Use Your Data

arena uses the personal information we collect for a range of purposes that are directly connected to operating a legitimate and responsible online gaming platform for Filipino players. Your registration details are used to create and manage your account, verify your identity, and ensure that only eligible players in the Philippines can access our services. Transaction data is used to process your deposits and withdrawals, detect fraudulent activity, and comply with anti-money laundering obligations applicable under Philippine law. Technical and behavioural data helps us improve platform performance, personalise your experience, and ensure that our mobile-first interface works smoothly across all devices used by Filipino players. We may use your contact details to send you important account notifications, security alerts, and — where you have given consent — promotional communications about bonuses and new features on arena. We also use aggregated, anonymised data for internal analytics and reporting purposes to help us understand how Filipino players interact with our platform and where we can make improvements.

3. Sharing Your Information

arena does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We only share your data with carefully selected third-party service providers who assist us in operating the platform, such as payment processors, identity verification providers, fraud detection services, and cloud infrastructure partners. All third-party providers who handle data on our behalf are contractually required to process your information only for the specific purposes we have authorised and to maintain appropriate security standards. In certain circumstances, we may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally obligated to do so. If arena undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the new entity as part of that transaction, subject to the same privacy protections described in this policy. We will never share your personal information with any third party in a way that is inconsistent with this Privacy Policy without first obtaining your explicit consent.

4. Data Security

Protecting the personal information of our Filipino players is a top priority for arena, and we implement a range of technical and organisational security measures to safeguard your data against unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using industry-standard Transport Layer Security (TLS) protocols, ensuring that your login credentials, payment details, and personal information are protected in transit. Our servers and databases are hosted in secure, access-controlled environments with regular security audits, vulnerability assessments, and intrusion detection systems in place. Access to personal data within arena is strictly limited to authorised personnel who require it to perform their job functions, and all staff with data access are subject to confidentiality obligations. We also implement multi-factor authentication options for player accounts to provide an additional layer of protection against unauthorised access. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage all Filipino players to use strong, unique passwords and to keep their account credentials confidential at all times.

5. Your Rights

As a Filipino player using arena, you have a number of rights in relation to the personal information we hold about you, in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. You have the right to access a copy of the personal data we hold about you, and to request corrections if any of that information is inaccurate or incomplete. You may request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory retention obligations. You have the right to object to the processing of your personal data for direct marketing purposes, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before the withdrawal. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of your rights, please contact our support team at [email protected] and we will respond to your request within the timeframes required by applicable Philippine law.

• Right to access your personal data held by arena
• Right to correct inaccurate or incomplete information
• Right to request deletion of your data (subject to legal obligations)
• Right to object to direct marketing communications
• Right to withdraw consent at any time
• Right to lodge a complaint with the National Privacy Commission

6. Cookies and Tracking Technologies

arena uses cookies and similar tracking technologies to enhance your experience on our platform and to ensure that it functions correctly across all devices used by Filipino players. Essential cookies are strictly necessary for the platform to operate — they enable core functions such as account login, session management, and security features, and cannot be disabled without affecting your ability to use arena. Performance cookies help us understand how players navigate the platform by collecting anonymised data about page visits, session durations, and feature usage, which we use to improve the overall user experience. Functional cookies remember your preferences, such as your preferred language settings and display options, so that you do not need to re-enter them each time you visit. You can manage your cookie preferences through your browser settings at any time; however, please note that disabling certain cookies may limit the functionality available to you on arena. We do not use cookies to serve third-party advertising or to track your activity across other websites for commercial profiling purposes. By continuing to use arena after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

7. Data Retention

arena retains your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations governing online gaming platforms. Account registration data, identity verification records, and transaction histories are retained for a minimum period in compliance with anti-money laundering regulations and the requirements of relevant Philippine regulatory authorities. When you close your arena account, we will begin the process of deleting or anonymising your personal data, except where we are required to retain it for legal, regulatory, audit, or dispute resolution purposes. Technical logs and session data are retained for shorter periods consistent with their operational purpose and are regularly purged from our systems in accordance with our internal data management schedule. We periodically review the personal data we hold to ensure that it remains accurate, relevant, and not retained for longer than necessary. If you have questions about how long specific categories of your data are retained, you are welcome to contact our support team at [email protected] for further information.

8. Policy Updates

arena reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine laws, or the services we offer to Filipino players. When we make material changes to this policy, we will notify registered players via the email address associated with their account and update the "Last updated" date displayed at the top of this page. We encourage all Filipino players to review this Privacy Policy periodically so that they remain informed about how we are protecting their personal information. Your continued use of the arena platform after any changes to this policy have been published constitutes your acceptance of the updated terms. If you do not agree with any changes to this Privacy Policy, you should stop using the platform and contact our support team to discuss your account and data. Minor clarifications or corrections that do not materially affect your rights may be made without prior notice, and the updated policy will take effect immediately upon publication.

9. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way arena handles your personal information, we encourage you to get in touch with our dedicated support team. Our team is available around the clock to assist Filipino players with data privacy enquiries, access requests, correction requests, and any other matters covered by this policy. You can reach us by email at [email protected], and we aim to respond to all privacy-related enquiries within a reasonable timeframe in accordance with the requirements of the Data Privacy Act of 2012. If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, which is the independent regulatory body responsible for enforcing data privacy rights in the country. We take all privacy concerns seriously and are committed to resolving any issues in a fair, transparent, and timely manner. arena values the trust that Filipino players place in us, and we will always strive to handle your personal information with the highest standards of care and integrity.